• Customer Delivery Manager (m/f)

in Frankfurt am Main

Your tasks

Demonstrabtable track record of delivering technical projects and programmes to end customers ideally within the Data Centre Co-locaton Fit out experience.
A strong customer focus, and pragmatic business acumen, you will hold a recognised project management certification with experience in delivering on time to exactin and
complex contractual requirements, managing client expectations in a professional manner. Able to assume end to end control of internal and external stakeholders you will be
comfortable in a customer facing role, have an acute sense of focus on fact-based detail to a high level of quality to ensure customer satisfaction.
This is a demanding role in a rapidly growing and developing business, delivering significant new business to its end clients. Excellent knowledge of MS Office and
collaboration toolset you will have customised further to deliver value added business benefits. Able to adapt to differing and complex customer needs,
you will support the Customer Delivery Management team in helping define and implement standards of operations to drive efficiency and repeatability,
a team player. An excellent communicator in English, both written, verbal, and ideally German language skills. Flexible to travel and work across Europe.

Your profile

Professional project management and monitoring of multiple Data Centre deployments to end customers. Lead meetings, achieve contractual milestones,
manage dependencies and risks. Deliver deployment projects and transfer to the „in-life"-phase. Focused on interdependencies between the relevant sub-projects.
Ensure and implement quality gates and processes such as kick-off meetings, status delivery reviews, Ready for Installation and Ready for Operations dates for all
contractually specified requirements. Preparation and development of customer and management status reports against complex requirement to mitigate the risk of
customer projects in the delivery phase. Manage, monitor, and effect change management until the delivery phase. Escalation point for sub-project leads of internal delivery teams
(Data Centre Construction, customer-specific extensions, other products such as connectivity). Cross-departmental clarifications and prioritizations as well as documentation of all processes. Introduction of a standardised approach to the project. Continuous development of project methodology in a team.

Help to shape the future in an exciting industry
e-shelter is one of the leading data centre providers in Europe, offering complete solutions for the housing and networking of IT and network systems in a secure, high availability environment. With a presence in all of the major city markets in the DACH region and further expanding in Europe, e-shelter makes effective use of a 300 MW power capacity over a data centre area of 120,000 m² for scalable data centre solutions. As a subsidiary of NTT Communications, e-shelter is part of a global network of 140 data centres. e-shelter’s customers include financial services and telecommunications companies, as well as IT, outsourcing and Cloud service providers.

Today, around 400 people work for e-shelter. They come from a wide range of industries and, together, seek the best possible solution to every challenge. As a result of the diversity which characterises our employees, the ability to work in a team and communication skills are very important to us. As a service-oriented company, we value expertise and people who want to contribute to shaping the future. We are expanding internationally and offer our employees the opportunity to work abroad, provided they have appropriate qualifications.

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