• Order Manager (m/f)

for the Frankfurt office

Your tasks

  • “Pro-active” inventory management and support for new customers, customer reviews and issue management
  • Cross-selling/quote handling when amending contracts/agreements
  • Management of customer contracts and handling customer projects (monitoring, coordinating and independent implementation of the quotation process, ordering and supplying)
  • Cross-departmental communication and contact with suppliers and external partners
  • Providing support with contract negotiations and connectivity issues
  • Providing support with audits and customer queries
  • Maintenance, documentation, sustainability and archiving of inventory documentation (capacity planning) and preparation of documents for downstream departments
  • Appointment and deadline management, adherence to execution and authorisation processes
  • Providing customer support for all types of queries, special services and network services

Your profile

  • Completed commercial vocational training/apprenticeship
  • 1-2 years experience working in a data centre or telecommunications environment
  • Experience in customer service or order processing
  • Experience in order/customer management is an advantage
  • Ability to work within a team and highly deadline-oriented
  • Independent, reliable, efficient and responsible work ethic and remarkable organisational skills
  • Sound knowledge of Microsoft Office (especially Excel) as well as experience with ticket systems
  • Good English language skills, both written and oral

Help shape the future in an exciting industry
Since 2000 e-shelter designs, builds and operates high-availability data centers, whose infrastructure guarantees the highest standards of physical security and operational reliability. e-shelter operates approximately 90,000 sqm of data center space, on eight sites. 60,000 sqm space alone are located at e-shelter's main site in Frankfurt, Germany, making it Europe's largest single data center site. Additional sites are located in Berlin, Frankfurt, Hamburg, Munich as well as in Zurich, and Vienna. Among e-shelter's clients are financial services companies, telecoms operators and IT service providers as well as cloud service providers. As a part of NTT Communications Corporation e-shelter provides access to a network of 140 data centers around the world.

Approx. 350 people work for e-shelter coming from a whole range of different sectors. They all search together for the best possible solution to any challenge. Communication skills and the ability to work in a team are very important as a result of the diversity that distinguishes our staff. As a performanceoriented company we appreciate expert knowledge and people who want to actively shape the future. We are growing internationally and offer our staff the opportunity of working abroad if they are sufficiently qualified.

Would this be an interesting position for you?

If so, we are looking forward to receiving your application documents including the earliest possible entry date and desired salary.