Nowadays a wide spectrum of the population is familiar with messaging apps. The penetration rate and ease of use of these apps facilitate adoption and advocacy as new means of interaction with companies. By using a bot to manage all appointment bookings, a convenient channel is created through which users can schedule a time slot with their bank manager, in a quick interaction, in a matter of seconds. Not only does this provide users with more visibility and immediacy over this task but it does alleviate traffic on other support channels with a remote and assisted appointment management capability. In addition, business users can also interact with a dedicated bot to manage their scheduling tasks.
Customer values/problems solved:
- Facilitates communication with the bank by opening a new channel of interaction.
- Brings efficiencies via assisted capabilities.
- Improves user experience.
- Manages Branch information.
- Telegram app